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Only valid for Australia, Hong Kong and Singapore.Cookies help us deliver our services.

You can download the Samsung Trade-Up app on Google Play© or Apple’s App Store©.Once the app has run a diagnostic on the eligible device you wish to trade in, you will receive a unique trade ID and your trade-in value. Excess credit is not exchangeable, redeemable for cash or able to be used in subsequent transactions. Available in store only**,Select where you would like to trade-in your device,Watch our how-to guide to see how easy it is to Trade Up.More questions? Your actual trade-in value may be different and will depend on the condition of your device as assessed by the Samsung Trade Up app.In some cases we need your permission to access device information. You must pay any outstanding amount for the purchase of accessories or product not covered by the excess credit value.All other trademarks are the property of their respectful owners.Copyright© 1995-2020 Samsung. You can contact them by calling.You must own the device that you offer to Brightstar for trade-in. You can trade in any device you want as long as it’s part of the eligible trade-in list. If you agree to this, select “GET STARTED”.Verify that your device is eligible for the Samsung Trade Up program,Follow the app prompts to test your device, provide the required device details and user information,Once you have completed all relevant steps, take note of the Trade ID number provided and the trade-in value of your eligible device,Return to your Samsung Online Store cart and choose “Add” under “Trade In”,If you agree with the terms and conditions, tick the relevant box and choose “ADD TO CART”.Continue through the checkout process and settle the remaining payment using your payment method (the trade-in value of your eligible device will be deducted from the purchase price).You should receive a pre-paid return satchel for your old device within 5 business days,Return your device in this satchel to the operator of the Samsung Trade Up program, Brightstar, within 14 days of receiving your new handset.

1 By trading in your device, you agree to the customer terms and conditions Samsung Online T&Cs for the program and to use your store credit to purchase an eligible new Samsung product at the same time of trading in your device. Please keep in mind that you are responsible for cancelling any network contract linked to each device, and removing your SIM card. Brightstar holds a commendable market share in telecom and allied products. Customer service comes full circle, so make sure it’s as good in reverse as it is going forwards. Brightstar will finalise your return. What’s the process to trade my phone in online? Please keep in mind that you will need to provide adequate identification in order to participate in the program and to establish that you are the owner of your device. If you wish to use the full credit amount, you must do so in the same transaction in store or the excess credit will be forfeited. You can remove these permissions if you wish after you have completed the simple device checks.Start the test, point the screen of your device at a mirror and then move the device toward or away from the mirror as indicated in the reflected image.

Offer ends 30.09.20,Will you have extra credit? Price quoted is based on trading in a Samsung Galaxy Note 10+ 512GB in full working condition until date 30 September 2020.

Samsung or Brightstar is not responsible for any costs arising from your failure to cancel the network contract linked to your device or your failure to remove the SIM card.The Samsung Trade Up app is designed to assess the condition of your eligible device and shows you its current trade-in value.First, check that this app is compatible with your device. If you have one of these devices and the app does not work, then contact us by calling.This is the maximum value you can get for your device if you complete and pass the simple device checks. However, the eligible device trade-in list is monitored on a monthly basis, so it could be added in later.

Only valid for Australia, Hong Kong and Singapore. It works with iOS 9.0 and above Android 4.0 and above devices.

Check out the FAQs below.Samsung Trade-Up allows customers to send in their eligible existing device for a credit value which is applied to the price of their new Samsung device.Brightstar Logistics Pty Limited (ABN 58 111 399 752) facilitates the trade-in process independently of Samsung.You will be sent prepaid returns packaging so you can send your old device to the operator of the Samsung Trade Up program, Brightstar, back safely.The Trade ID will be valid to apply a discount for 48 hours from the time your Trade In is completed via the Samsung Trade Up app.No, it’s simple! You must pay any outstanding amount for the purchase of accessories or product not covered by the excess credit value.1. Trade Up (provided by Brightstar), the new mobile app that helps you seamlessly trade in your existing mobile device from the comfort of your home.

You only need to return your eligible device for trade-in. 1.

Upon checkout of your new Samsung device, enter the trade ID at checkout to redeem your trade-in value.Send your old device back in the supplied shipping satchel to complete the trade-in within 14 days.Visit your nearest Samsung store and receive a credit for your eligible old device which can be used to purchase your new eligible Samsung device.Apple and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.Android and Google Play are a registered trade marks of Google LLC.

Use any excess credit towards the purchase of accessories or other products for your new device.

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