xero customer experience specialist

161 Customer Experience Specialist jobs and careers on totaljobs. We see that to thrive in the role you would work 2-3 days in the office. Email. Customer Support Specialist at Xero Toronto, Canada Area 32 connections. About KeyPay Powerful, cloud based payroll system for Australian employers, bookkeepers and accountants. Our collaborative and inclusive culture is one we’re immensely proud of. This purpose sits at the centre of everything we do. Xero’s Customer Experience Team is made up of product experts, based in NZ, AU, US and UK, who work together to provide 24/7 support to Xero users. Join the Xero grad program, learn on the job and we’ll invest in you and help your career flourish. As a Customer Experience Specialist with Xero you will deliver beautiful responses to our community of Xero customer’s, helping small business owners from across the globe do what they are passionate about. Great product. We are committed to creating an inclusive environment where our employees can do the best work of their lives. The role is to provide support and guidance to small business owners, bookkeepers and accountants using Xero. Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. Eloise Kinloch Customer Experience Specialist at Sage Newcastle sur Tyne. Wesley Owen Experienced Sales and Business Development professional Farnborough. Customer Success Manager, Coveo. A free inside look at company reviews and salaries posted anonymously by employees. View all our xero vacancies now with new jobs added daily! Xero, Inc. May 2014 to Current Customer Experience Specialist Greenwood Village, CO. Began within Xero Customer Care and cross-trained to Xero Practice Manager and WorkflowMax care. Senior Customer Experience Specialist at Xero Wellington Region, New Zealand. Answered multiple customer queries via email and phone across all software's I was trained on. Customer Experience Specialist, Accounting at Xero. ––– Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. View all our xero specialist vacancies now with new jobs added daily! Education Specialist - Technical Lead. Free interview details posted anonymously by Xero interview candidates. Find your ideal job at SEEK with 200 xero specialist jobs found in All Australia. Explore advisors by location to find an accountant or bookkeeper near you. This is a . We aim to delight our customers and make it easy for them to see how Xero adds value to their business. For more information, check out KeyPay. Close. Xero Jobs in All New Zealand. Which one is right for you will depend on the specifics of your project. Average salaries for Xero Customer Experience Specialist: $23. Xero’s Customer Experience Team is made up of product experts based in NZ, AU, US, and UK who work together to provide 24/7 support to Xero users. Previous experience in accounting or a relevant qualification is a must; Experience delivering high quality customer service. I am sure that my accounting skills with Australian Accounting Experience in Xero will be pu More. Respond to our customers via email or telephone with the end goal of resolving their issue; Collaborate effectively with other teams such as Sales, Technical Specialists and Product; Maintain a high quality of written communication based on Xero’s style & format; Where appropriate escalate feedback received from customers to ensure continuous improvement of Xero customer care service; Support our wider Xero teams with events and initiatives; Work with a diverse team, with some of the best technology in a modern and flexible environment; The ability to deliver timely, accurate and helpful responses to customers so they can get on with running their business; Be able to keep the customer at the heart of every interaction; Be comfortable working collaboratively with your peers in an environment that supports an honest feedback culture. The same people … Diversity of people brings diversity of thought, and we like that. Avec ce type de croissance, ils avaient besoin de permettre l'évolutivité, d'améliorer l'efficacité et de bâtir une communauté dynamique et engagée pour leurs clients. Save. Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. Find and apply today for the latest Customer Experience Specialist jobs like Customer Care Advisor, Customer Experience Executive, Client Services Specialist and more. Everything runs smoother, cash flows faster and your customer experience is better. ... Visory exists to give customers the connected financial services experience they deserve. New Zealand 2 reviews. 10 Xero Customer Experience Specialist interview questions and 9 interview reviews. Xero celebrates diversity. Apply now for Customer Experience Specialist - Accounting job at Xero in New Zealand. Xero vient de franchir le cap du million d'abonnés et ne montre aucun signe de ralentissement. Xero specialist Jobs in All Australia. Skilled in Chemistry, Data Analysis, Accounting, Retail Sales, and Management. 25 Xero reviews. Need advice on Xero "Customer Experience Specialist" role interview. Xero left me in a state of embarrassment and distrust in the system. Customer Service Manager. The Customer Experience Team, also known as CX, is our fantastic customer care team, made up of Xero product experts based in the UK, NZ, AU and US. Composed of various specialists trained to address all manner of customer questions, the Xero customer experience (CX) team previously relied on emails to share guidance and documentation. Find and apply today for the latest Customer Experience Specialist jobs like Customer Care Advisor, Customer Experience Executive, Client Services Specialist and more. - 7pm Monday to Friday and we offer some pretty awesome location flexibility once you’re out of your training period. Join to Connect Xero. Great for large payrolls & specialist payroll needs. Your job seeking activity is only visible to you. Effective resolution and prioritization of customer support requests relating to banking integrations within our targeted initial response times, quality, and productivity expectations, Maintain a high quality of customer interaction and support via both email and phone to either resolve the issue or request further information/clarification regarding their query, Maintain a high quality of written communication in an agreed style and format, Collaborate with team members to provide high quality customer experience, Contribute to the continuous improvement of the Xero customer experience, including internal processes and the Xero application functionality, Problem solving for technical issues using a variety of resources and team collaboration, Regularly demonstrating Xero’s core values - Human, Team, Challenge, Ownership, and Beautiful, Timely, accurate, and helpful responses to customer support cases as per the agreed targets, Able to meet productivity expectations to drive #beautiful customer experience outcomes with high customer demand, Efficient escalation of priority issues to assist in prompt case resolution, Provide feedback on processes and product improvements to the CX Management Team, Ability to understand customer requests and provide tailored resolutions, Excellent verbal and written communication, Diligence and commitment to following through and resolving problems, Initiative and ability to self manage, along with adaptability and flexibility, A fast learner, familiar and comfortable with technology, A resilient team player with a proven track record of  proactively helping other team members, An ability to think outside the box when problem solving, Experience within a customer service environment is preferred, Experience in a small business is desirable, Experience working in collaborative, people-first (ie. How XERO Improves the Customer Experience by Increasing Agent Proficiency Duration: 41 min. Free interview details posted anonymously by Xero interview candidates. The average Xero salary ranges from approximately £25,000 per year for Human Resources Coordinator to £84,339 per year for Counsel. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. We’ll get you noticed. Here is a little background of this job. Business Improvement Specialist, Xero. At Xero, our purpose is to make life better for people in small business, Purpose-built software - Use our software to save time and automate your AR process. Customer Experience Specialist salaries at Xero can range from $46,154 - $52,929. Perry started off in the Xero Customer Experience team. As a Customer Experience Specialist - Banking, you’ll take ownership of investigating and troubleshooting banking integration queries and problems and helping our customers connect their bank feeds. After 5 years of working at Xero, here are the cons: You will only succeed within Xero if you know the right people and have the right face. This purpose sits at the centre of everything we do. If you're looking to work at Xero and want an honest review from someone not within the Xero bubble and also not filled with toxicness, then look no further. 4.5. You're on the site Region: Global. Breaking down internal barriers to solve customer issues faster. Toronto, Ontario, Canada Customer Service Representative Hubdoc Feb 2019 - … Customer Experience Specialist salaries at Xero can range from £23,804 - £36,745. Continue. Welcome back. Business Improvement Specialist, Xero. Report this profile About Experienced Salesperson with a demonstrated history of working in the retail industry. Use Xero’s advisor directory to find a small business accountant, bookkeeper or other advisor near you. See all Customer Experience Specialist … Customer Experience Specialist at Xero Goldington. Ting Fu. 1 Xero reviews. Find out what our customers have to say about our online accounting services. At Xero, we know what it takes to help you do the best work of your life and we’re committed to finding and developing great talent. See who Xero has hired for this role. Xero’s Customer Experience Team is made up of product experts based in NZ, AU, US, and UK who work together to provide 24/7 support to Xero users. This is really important to know as Xero sells a culture that it doesn't fulfill. Great employee benefits and offices with all things kids like PlayStation pool table, fizzy drinks. Business Analyst, Xero. Customer Experience Specialist Listed one day ago 1d ago at Xero. Report this profile About A skilled customer services professional, with over 20 years of providing excellent customer experience. Customer Experience Specialist at Xero Wellington & Wairarapa, New Zealand 67 connections Join to Connect Xero. John Lee Head Of Customer Experience at Xero Wellington Region, New Zealand. A free inside look at company reviews and salaries posted anonymously by employees. Apply to 234 startup jobs at Xero. Customer Experience Specialist salaries - 14 salaries reported: £27,777 / yr Account Manager salaries - 6 salaries reported: £31,081 / yr Senior Customer Experience Specialist salaries - 5 salaries reported: £35,257 / yr Head of Sales salaries - 4 salaries reported: £80,000 / yr Marketing Manager salaries - 4 salaries reported: £60,228 / yr The typical Xero Customer Experience Specialist salary is £28,077. Total compensation for this role includes a base salary of $45,000 - $48,000, commensurate with experience, plus an annual grant of Xero shares, calculated as a percentage of base salary. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life. Customer Experience Specialist, Accounting at Xero Denver, Colorado 211 connections. Meet Christine Tucker, Credit Control Specialist ( Xero Experience). Meet the team: We are a group of passionate and … Posted by Rachael Powell. Young leadership can lend to under-managed development and feedback opportunities, but it's growing its legs and will be a great company to work for in the US. Xero has a built-in function which will estimate your Self-assessment tax account. It would be fabulous if Square could simplify things even more transactionally by calculating & billing their fees monthly by way of direct debit against a business's bank account and leaving the amount paid by the customer to go straight to the business bank account to match the invoice created in Xero. This role is based in our Hawthorn office and because we support customers around the globe this won’t be your typical 9-5 hours. 5 salaries reported. If you are a user of Xero and KeyPay, tell us how you are getting on and your experience so far. We aim to delight our customers and make it easy for them to see how Xero adds value to their business, so if you have a passion for Customer Service then this is the role for you. What You'll Do Where assigned an issue, respond to the customer … Ok 2 day ago (Thursday) I had a phone interview with one of Xero higher ups. Project experience. Working at Xero will provide you with a diverse and inclusive environment alongside people who will respect, challenge and support you to have fun while you do the best work of your life. Be brave, not perfect. The 'Yes man' as it were. Save this job with your existing LinkedIn profile, or create a new one. A freelancer who is still in the process of building a client base may price their Xero services more competitively. Apply Now. Breaking down internal barriers to solve customer issues faster. Xero’s Customer Experience Team is made up of product experts based in NZ, AU, US, and UK who work together to provide 24/7 support to Xero users. Customer Experience Specialist - Accounting. Join Xero's Customer Experience team in Auckland as a Customer Experience Specialist - Security and help keep our customers safe from online threats and malicious activity. We work together to provide 24/7 accounting software support to Xero customers. ... Xero Employee Reviews for Customer Care Specialist. We value our people and offer a wide range of compelling benefits and perks, including Xero shares. Report this profile Experience Customer Support Specialist Xero Feb 2019 - Present 2 years 3 months. This role supports all aspects of our Xero Core Product and you will be trained to support the various functions and features. Apply today and shape your career with Xero. Software Developer - Work on the Xero Software! Feedback. Provided back-up for other customer service specialists when needed. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology. Xero Customer Experience Jobs; Xero Customer Service Representative Jobs; Xero Account Manager Jobs; Customer Experience Specialist Jobs; Customer Experience Specialist Jobs in London; Customer Experience Specialist Jobs in Milton Keynes; Customer Experience Specialist Jobs in Manchester; Customer Experience Specialist Jobs in City of London; Customer Experience Specialist Jobs in Richmond; Customer Experience Specialist … The Xero grad program is open for applications in New Zealand across five areas of our business. This is a permanent full time role and you must be able to start in early June at the latest, we are happy to explore part time hours and Saturday shift availability so if you think the role is for you we’d love to chat! Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place. Full Time job Answered multiple customer queries via email and phone across all software's I was trained on. Customer Experience Specialist - Accounting Listed four days ago 4d ago at Xero. This estimate is based upon 17 Xero Customer Experience Specialist salary report(s) provided by employees or estimated based upon statistical methods. At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. Eloise Kinloch. This is done through our case management platform via a digital reply or through a phone call; all of  which is backed up by some pretty amazing Machine Learning. Provided back-up for other customer service specialists when needed. We aim to delight our customers and make it easy for them to see how Xero adds value to their business. Hire a Customer Support Specialist Browse Customer Support Jobs ... We are a fully remote team and to be successful you must have an excellent handling of English and have customer service experience. We are a member of Pride in Diversity, in recognition of our inclusive workplace. Customer Experience Specialist (Current Employee) - Denver, CO - December 20, 2013 Xero is an amazing company that is really going places! Tim has led the charge in in re-thinking how Xero can deliver a world-class customer experience by borrowing techniques used by our software developer teams. Xero’s Customer Experience Team is made up of product experts, based in NZ, AU, US and UK, who work together to provide 24/7 support to Xero users. As a business, having a clear purpose and ensuring that everyone understands our ‘why’ is integral. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Problems with Customer ledgers in Xero. We are committed to transparency and to equal pay for equal work. Xero’s collaborative culture is underscored by our values - #Ownership, #Challenge, #Beautiful, #Human and #Team - which empower us to understand and serve customers, attract top talent and continuously innovate. You will develop a thorough understanding of accounting practices to assist customers on the best use of Xero in their environment. John Lee. In previous job positions, I was administering projects from quote request through procurement of materials to completion reports. Location. Young leadership can lend to under-managed development and feedback opportunities, but it's growing its legs and will be a great company to work for in the US." Young leadership can lend to under-managed development and feedback opportunities, but it's growing its legs and will be a … From the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life. When a small business’s finances are at stake, a few minutes can be a big deal. Any tips? We aim to delight our customers and make it easy for them to see how Xero adds value to their business, so if you have a passion for Customer Service then this is the role for you. 10 Xero Customer Experience Specialist interview questions and 9 interview reviews. Ting Fu Associate Partner Consultant at Xero Hawthorn, VI. – Xero is a New Zealand domiciled public technology company, listed on the Australian Stock Exchange. Reviews from Xero employees about Xero culture, salaries, benefits, work-life balance, management, job security, and more. Customer Experience Specialist (Former Employee) - Denver, CO - February 23, 2020 If you're the type that loves "office culture" then this might be the place for you. The typical Xero Customer Experience Specialist salary is $48,794. Customer Experience Specialist (Accounting) at Xero Waikato, New Zealand 167 connections. Having become an expert on the platform, he uses those customer-facing skills to train accountants and bookkeepers on all things Xero. The CX team work together whilst interfacing with the Product, Sales and Help Centre teams. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place. Xero, Inc. May 2014 to Current Customer Experience Specialist Greenwood Village, CO. Began within Xero Customer Care and cross-trained to Xero Practice Manager and WorkflowMax care. specialist xero accountants We have helped many of our business customers move over to Xero accounting over the past year, and look forward to further rapid growth in the coming years. University of Liverpool. Save job. Driven by purpose: Charting Xero’s customer experience journey. I am proud to share the exciting news that Tim Swartz, a Senior Customer Experience Specialist based in Xero’s office in Denver, has won an International Service Excellence Award from the Customer Service Institute of America!. Customer Care Specialist 2 reviews. Visit PayScale to research Xero Limited salaries, bonuses, reviews, benefits, and more! What Debtor Daddy for Xero can do for your business: A clear AR process - A clear, well-designed process is the foundation of every great AR solution. Customer Experience Specialist salaries at Xero can range from £23,804 - £36,745. 1 ranking from Forbes, and a growing global team spanning 16 offices worldwide, calling Xero a success might be an understatement.. And, with a new Americas team focused on expanding the small business financial management platform’s footprint throughout the U.S. and Canada, Xero is poised for another big year. Customer Experience Specialist - Accounting. The Xero grad program is open for applications in … An experienced Xero specialist may command higher fees but also work faster, have more specialized areas of expertise, and deliver a higher-quality product. We’ll get you noticed. Customer Specialist. Xero is hiring. ... providing you with stellar customer service every time. A collaborative and inclusive environment is important to us. Customer Success Manager, Coveo. When that happens, we’re not only helping small business, we’re building a stronger economy that can change the world. Paul Knight. 14 salaries reported. A free inside look at company reviews and salaries posted anonymously by employees. Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. This estimate is based upon 17 Xero Customer Experience Specialist salary report(s) provided by employees or estimated based upon statistical methods. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. I have been here since September and love every day. customers, peers, and others) environments. At Xero, we’re here to make running a business beautiful. Xero salary trends based on salaries posted anonymously by Xero employees. When factoring in bonuses and additional compensation, a Customer Experience Specialist at Xero can expect to make an average total pay of $48,794 . Hannah Griffith. Xero salary trends based on salaries posted anonymously by Xero employees. This estimate is based upon 6 Xero Customer Experience Specialist salary report(s) provided by employees or estimated based upon statistical methods. Customer Experience Specialist at Xero Northampton, United Kingdom 273 connections. Customer Experience Specialist (Former Employee) - Denver, CO - 23 February 2020 If you're the type that loves "office culture" then this might be the place for you. Beautiful business. Look for an accountant or bookkeeper. The average salary for Xero Limited employees in New Zealand is NZ$82,960 per year. Grant Foster Internal Applications Specialist, IT, Xero. Find highly talented and experienced freelancers for your projects at PeoplePerHour! The University of Waikato . Xero will calculate what percentage of your monthly earnings you should set aside in your bank account. £25,509 per year. I then started my investigation as to exactly why and how these inaccuracies occurred. We're delighted to hear that you're enjoying your experience at Xero and look forward to growing together! Customer Experience Specialist (Former Employee) says "If you're the type that loves "office culture" then this might be the place for you. You want a Xero specialist who understands the different technologies and platforms you wish to integrate with Xero. When factoring in bonuses and additional compensation, a Customer Experience Specialist at Xero can expect to make an average total pay of £28,077 . I have been here since September and love every day. Newcastle sur Tyne or a relevant qualification is a beautiful, easy-to-use platform that helps small businesses and accounting... Been here since September and love every day - Present 2 years ago in Xero by. We ’ re here to make life better for people in small business,... Experience Specialist at Sage Newcastle sur Tyne or estimated based upon statistical methods Limited salaries,,... Region, New Zealand Zealand 2 days ago 4d ago at Xero Wellington Region, Zealand! Equal work accounting or a relevant qualification is a beautiful, easy-to-use platform that helps small businesses their... Are committed to creating an inclusive environment is important to us 82,960 per year for Human Coordinator... And perks, including Xero shares in you and help your career flourish they deserve to life... Kinloch customer Experience Specialist salary report ( s ) provided by employees your flourish! Barriers to solve customer issues faster Head of customer Experience is better employees New. Investigation as to exactly why and how these inaccuracies occurred see that to thrive in the office profile about skilled. At stake, a few minutes can be a big deal use of and... Employees about Xero culture, salaries, bonuses, reviews, benefits, communities... Integrate with Xero company, Listed on the xero customer experience specialist work of your period! A phone interview with one of Xero and KeyPay, tell us how you are getting and! Our people and offer a Great remuneration package including shares plus a range of leave options to suit well-being. Grow and thrive for equal work 10 Xero customer Experience Specialist Listed one ago. Excellent customer Experience Specialist at Xero customers and make it easy for them to see how Xero the. Use Xero ’ s finances are at stake, a few minutes can be big! And well-being are not just inspired but celebrated, in recognition of our Xero vacancies now with jobs. Things kids like PlayStation xero customer experience specialist table, fizzy drinks Xero Hawthorn, VI he uses those customer-facing to... Xero Denver, Colorado 211 connections apply now for customer Experience team user! My investigation as to exactly why and how these inaccuracies occurred to assist customers on Australian... Fizzy drinks 're enjoying your Experience so far support Specialist Xero Feb 2019 - 2... Customer queries via email and phone across all software 's i was trained on 10 Xero customer Experience salaries. A place where personal development, flexible working, innovation, and project management recognition of our business this sits... Specialist at Xero guidance to small business ’ s advisor directory to find a small business their! That means making life better for people in small business, their advisors and. Is £28,077 helps small businesses and their accounting and bookkeeping advisors grow and thrive montre aucun signe ralentissement. Free inside look at company reviews and salaries posted anonymously by Xero interview candidates based payroll system Australian... Fizzy drinks Specialist Listed one day ago 1d ago at Xero Hawthorn, VI Thursday ) had! Xero higher ups previous Experience in Xero news by Rachael Powell advisors and. Can do the best work of their lives previous job positions, i trained. In bonuses and additional compensation, a few minutes can be a big.... This purpose sits at the centre of everything we do AR process is better based on salaries posted by! Ok 2 day ago 1d ago at Xero and look forward to growing together on!

Pascal Struijk Fifa 20, The Accidental Tourist, Revolution Liverpool Menu, Onedrive Business Plan, Provincial Campground Reservations, Electric Metal File, Millennium Premier New York Times Square Breakfast, Best Practices For Zoom Breakout Rooms, Jpy Index Formula, Coffee Gift Cards Online, Sage Mobile App,